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Leading With Empathy: How Empathy Helps in Business
Customer First Academy
Article
- customer service
- empathy
- customer
- interpersonal skills
- personal development
As the old saying goes, “people don’t care how much you know until they know how much you care.” While empathy may seem like a soft, touchy-feely topic, it is actually a core element of effective leadership and winning business strategies. Leading with empathy empowers you to connect with people emotionally, which can help improve communication and relationships at work. This results in better cooperation, greater levels of trust, and, ultimately, career success.
