Oct 1st 2019

MEET OLIVIA: OUR HEAD OF CUSTOMER SUCCESS

This week we’re introducing you to our fab Head of Customer Success, Olivia, who shares her tips on finding a career that you love and how to succeed in Customer Service.

Olivia has nearly eight years in recruitment and so has a lot of experience in a client facing role. She has gained some valuable firsthand insight into how the world of recruitment operates… and what needs to be changed.

What attracted you to Tempo?

Having worked in recruitment, both in-house and agency side, for almost eight years I’d seen firsthand how broken the industry was, so when I left my ‘City’ job in 2017 I found myself searching for my next opportunity using the same old methods. Registering with recruitment agencies (being put forward to roles that were not suitable or never hearing back) and job boards (a massive black hole). Then I found Tempo! It was such a breath of fresh air… Before I knew it I was meeting Ben and Ollie and the rest is history.

What do you enjoy about your role?

For me, it’s the variety. In a startup it is ever-evolving and so I can really make the role my own. It is also so exciting to see the team grow and the tangible impact the team has on Tempo and its success. It’s very rewarding.

Describe your role in three words

Challenging, rewarding, fast-paced.

What’s the best thing that has happened to you at work?

Getting my first job after university! I graduated in 2010 when it was all doom and gloom so I remember thinking I’d never find something. When I got my first offer I was ecstatic and I still look back and feel really proud. I think that’s why I love all things grad recruitment now!

What advice would you give someone looking to work in customer success?

You seriously have to want to help people. It’s super important that you understand the value that customer success can have on the business, especially one that is growing. Therefore you need to do it for the right reasons. You shouldn’t see it as a stepping stone, but as a career, appreciating the integral part it plays and how it drives other parts of the business.

What’s your view on flexible working?

I am definitely pro, but I think it is important to work out what ‘flexibility’ means to you. I’m an early bird and personally like working from the office but when I get tired or need a change of scenery I like to head home to finish off smaller tasks there. Do what keeps you productive and in balance!

What gets you out of bed in the morning?

I genuinely love my job! I really like all of our candidates and clients, and feel like what we’re doing here is important… I wouldn’t do it if I didn’t. Also we do have a bit of a giggle here so it’s just a great atmosphere to be honest.

What could you not live without?

Oh, there are a few things….
My kitchen – cooking is the best way for me to wind down after a long day;
My soda stream – because fizzy water is the best and this keeps my plastic use to a minimum;
My car – I like to get out of London as much as possible. Sometimes I think I’m not built for city living…

How do you relax after a hard day at work?

Too easy – cooking!!

What trend do you hope comes back?

Hmmm… a Nokia 3210 with a clip-on ‘Bang on the Door’ case that says Groovy Chick (if you know, you know). I miss anything from the 90s to be honest. I just want to play Snake on the train and not check my emails.

Interested in a career in Customer Success? Create a profile here and get matching to Customer Success roles today!

Remember to keep an eye out over the next few weeks to meet the rest of the team!

 

For more on working in Customer Success check out: 

WHY YOU SHOULD CONSIDER A ROLE IN CUSTOMER SUCCESS
MEET JACOB AND FIND OUT WHY HE LOVES HIS ROLE IN CUSTOMER SUCCESS
MEET SAM AND HIS VIEW ON THE WORLD OF CUSTOMER SUCCESS